Frequently asked questions.

Answers to some of our most common questions can be found here.

GENERAL CURRENCY

What is foreign exchange?

Foreign exchange is the process of converting one currency into another. For example if you are travelling to Spain and you live in the UK you would convert British pounds into Euros. The amount of Euros you would receive for your pounds will depend on the exchange rate at the time of conversion. At any one time the exchange rate offered to you by companies able to convert your pounds into another currency will vary so it is important to shop around to find the best foreign exchange rate.

TRAVEL MONEY RATES

How do I get the best exchange rate?

Allowing yourself time to shop around. It is important to compare a number of different travel money providers to see which one is offering the most competitive exchange rate. You will also need to take into consideration any handling or delivery fees as this will affect how much your currency conversion will cost you.

Do providers offer better exchange rates online?

In most circumstances travel money providers offer better competitive exchange rates online than they do in their high street branches.

DELIVERIES

How quickly can you deliver my currency if I order online?

Delivery timescales will vary depending on which company you purchase your currency from. Many offer a next day delivery service if you order before a cut off point the working day before.

Can I receive my online currency today?

If you order online with a company that has a high street branch or an airport bureau de change desk you will be able to purchase online for branch collection. This enables you to take advantage of the preferential exchange rates online even when you have left buying your currency to the last minute.

Do I need to be in for my foreign currency home delivery?

Somebody will need to sign for you currency delivery. Deliveries can only be sent to the address your payment method is registered to. Most currency deliveries are sent via Royal Mail recorded delivery. If nobody is at home at the point of delivery a card will be left for you to collect the currency from your local Post Office depot the next day. Please remember to bring Identification for collection.

What should I do with my leftover travel money?

If you are planning another trip/holiday soon to a country that uses the same foreign currency it may be worthwhile holding on to your leftover currency. Otherwise you will find yourself converting it back into British pounds to then convert it into the foreign currency soon after. If you have no further requirements for the foreign currency most providers offer a buy back service which you can arrange online. The exchange rate you receive for converting you currency back into British pounds is known as the sell rate and this exchange rate will be different from the one in which you initially converted your money.

What is the safest way to carry money abroad?

Wherever you are in the world it is sensible to carry most of your money on cards (be it prepaid cards when abroad) and carry a little cash on your person. Check your holiday insurance to see how much cash you are covered for should it get stolen whilst travelling abroad.

Why can’t I find the currency I want to buy online?

There are a number of restricted currencies that we cannot list as providers are unable to buy or sell them. Use the drop down list on our travel money page to find all of the currencies available.

How do I buy a restricted currency?

If the country you are visiting has a restricted currency that cannot be bought or sold outside of the country you must carry out your currency conversion at your destination upon arrival.