Making a complaint

If you feel a provider has let you down

If you have a complaint about a transaction or experience with one of the companies listed within our comparison tables your first point of call should be to raise the issue with that provider.

Should they have not been able to resolve your problem you should contact the Financial Ombudsman on 0800 023 4567. Further details and an online complaint form can be found here.

If you feel that we have let you down

Firstly, we're sorry that your experience has not met your expectation. Please get in touch using our main contact form and we'll get right back to you. Most queries are handled within 1-2 hours.